Refund Policy

Effective date: 01/18/2023

Introduction

"OctoChat " is committed to your satisfaction. If you have purchased digital/hard goods/subscription from  OctoChat and are unhappy with the product received, you may be eligible for a refund/partial refund if requested within 30 days of the original purchase date.

Refunds of Digital/Subscription Based Goods:

To be eligible for a refund on any digital/subscription based goods, the following steps must be taken:

* Refund must be requested in writing by contacting support@octochat.io

* Request of refund must be made within 30 days of the original purchase date

OctoChat is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact OctoChat at support@octochat.io for any questions related to our policy, or simply to let us know how we can help. 

OctoChat

Berlin, Germany 

support@octochat.io

https://octochat.io